Our Founders Story

“I fell in love with skincare as a makeup artist. I loved how I could totally transform skin from looking tired, stressed and dull to healthy & glowing and also how it impacted a person's confidence. Models would love sitting in my chair because they knew they would be taken care of not only with their skin but also emotionally as I love making people feel good and nurtured. It's from my love of the combination of helping someone feel confident, wanting skincare that helped stressed out skin and that would work on my sensitive skin, that I launched the brand.


It was only when I trained as a make-up artist and then started beauty blogging that I really started to learn about skin. I learnt how good skin meant more confidence but also I have learnt that fully accepting yourself and loving the skin you are in is so important.”


- Our Founder, Shahnaz Cola-Wrensch



The Vision

We see a future where the industry focuses as much on who we are as well as the skin we’re in. We want Lumi Glo to reshape how customers perceive self-care and skincare. We’re here as a brand that inspires change; finding confidence, self-acceptance and self love so we can live to our fullest potential by embracing who we truly are, embracing the skin we're in.

The Mission

We are committed to helping women feel confident in themselves and their skin in an industry that focuses on all they need to ‘improve’. It’s our mission to bring women together, to empower them to make positive changes and build a brand that celebrates skin by offering high quality, clean and active ingredients that are empowering and easy to use for all skin types.

Learn how to glow from the outside in with Shahnaz at her monthly workshops.

Shipping

Shipping Information:

 

Shipping within the UK we use parcel2go.com

 

Standard Delivery £2.95 and we offer free shipping with orders over £50

 

Should there be a delay or problem with your order, we will contact you immediately by email

PLEASE NOTE; Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

Returns:

 

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please contact us at customerservices@lumigloskin.co.uk

If you are not completely happy with your purchase, please simply return the unused products to us in their original condition within 14 days of receipt. Unfortunately, we cannot make a refund for products which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction.

In certain circumstances we might be able to offer a replacement product or exchange.

We regret that we cannot reimburse postage costs, for items delivered or returned from outside the UK.

We will refund your product as quickly as possible by sending the money back to your original payment method.